Third-party verified · Research use only — not for human consumption
Policy

Shipping & Returns

Effective August 2026 · For research use only — not for human consumption

Shipping

Orders are typically processed within 24 hours on business days. All shipments are tracked, and a tracking number is emailed to you when your order ships. Lyophilized vials ship sealed in protective, temperature-conscious packaging. Available shipping regions and rates are shown at checkout before you pay. [Edit: add your carriers, regions, rates, and free-shipping threshold here.]

Payment window

Your order code reserves your items. If payment is not received within the stated window, the order is cancelled and reserved items are returned to stock. [Edit: state your payment window and accepted methods.]

Returns

Because our products are temperature- and integrity-sensitive research compounds, we cannot accept returns of opened or unsealed products — this protects the integrity of every vial we ship. We will make it right in these cases; contact us within 7 days of delivery:

DAMAGED

Damaged in transit

Send a photo of the damaged item and packaging; we will replace it.

INCORRECT

Incorrect item shipped

We will ship the correct item at no cost.

LOST

Lost by carrier

We will file the tracking claim and replace or refund the order.

Contact

Shipping questions or issues: contact us and include your order code.

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